IT – Client Technologies Technician - 25-33255

IT – Client Technologies Technician (Entry Level)

Location: Columbia, SC
Duration: 12 months

Job Description

The Client Technologies Technician (Entry Level) is responsible for building, deploying, and supporting desktops, laptops, and tablets within a large enterprise environment. This role ensures devices are configured correctly, secured, documented, and fully operational for end-user productivity. The technician will work onsite full-time to support the IT Services Desktop Support team and assist with end-user hardware setups.

Key Responsibilities

Daily Responsibilities

• Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).

• Verify proper encryption and configuration, ensuring:

  • BitLocker keys are stored in Active Directory and Intune

  • MECM client is successfully installed

• Ensure each device remains connected to the network for at least 2.5 hours post-build for full check-in.

• Confirm all required software from the build sheet is correctly installed.

• Document all devices and assigned hardware (laptops, tablets, docks, monitors, printers, scanners, etc.) in the designated IT Asset Management system.

• Diagnose and resolve user-reported hardware and software issues; document actions in the help desk ticketing system.

• Perform routine equipment maintenance or coordinate vendor repairs.

• Assist with decommissioning and disposal of obsolete equipment, salvaging usable components.

• Perform additional duties as assigned.

Monthly Responsibilities

• Connect backup tablets to the enterprise network to receive monthly security patches.

• Power and network-connect tablets on a scheduled cycle (second Friday through the following Wednesday).

• Log in using the local account before shut down at the end of the cycle.

• Power on and maintain iPads during the same patch cycle (login not required).

Required Skills

• 4+ years of desktop and networked systems support experience

• Strong knowledge of desktops, laptops, tablets, printers, and scanners

• 2+ years of device deployment, hardware/software installation, and repair

• 2+ years hands-on experience with Microsoft Endpoint Configuration Manager (MECM)

• Proficiency supporting the Microsoft Office Suite (Edge, Excel, Outlook, PowerPoint, Word)

• Expertise in supporting Microsoft Windows

• Ability to lift:

  • 50 lbs occasionally

  • 20 lbs frequently

Preferred Skills

• Experience with help desk ticketing systems

• Experience with enterprise networks

• Experience with Active Directory or Intune

Education & Certifications

• High School Diploma required

• Associate or Bachelor’s degree in a related field (can substitute for experience)