Job Title: Technical Writer and Process Improvement Analyst
Location: Long Island City, NY
Duration: 6 Months
Interview Type: In-person
Note: The Pay Rate mentioned for the role is for C2C Tax Term, W2 Rate will be different.
Key Responsibilities:
Collaborate with IT teams to collect information related to current policies, processes, and systems.
Create clear, well-structured, and comprehensive documentation for IT processes and policies.
Analyze existing workflows to identify inefficiencies, bottlenecks, and opportunities for improvement.
Prepare and present findings and recommendations to IT leadership with data-backed justifications and proposed implementation strategies.
Develop and maintain knowledge base articles, FAQs, and user guides for internal and external audiences.
Create or update process diagrams using Visio or similar diagramming tools.
Maintain documentation repositories within SharePoint and ensure proper version control.
Act as a liaison between technical teams and business units, translating complex processes into easily understandable materials.
Support change management initiatives by preparing training content, communication materials, or user documentation.
3+ years of technical writing experience, preferably in IT or technical environments.
Strong understanding of process improvement methodologies.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
Comfortable working with data, with the ability to interpret, analyze, and visualize data for decision support.
Strong visual communication skills for producing infographics, flowcharts, and process visualizations.
Excellent analytical, critical thinking, and problem-solving abilities.
Strong organizational and planning skills with exceptional attention to detail.
Creative thinker with the ability to bring innovative ideas to problem-solving.
Tech-savvy with the ability to quickly learn new tools and systems.
Outstanding communication skills and a customer-focused approach.
Experience working in enterprise IT environments or with service management platforms.
Familiarity with workflow mapping, documentation standards, or business process modeling tools.
Knowledge of SharePoint for document management and collaboration.
For more details reach at resumes@navitassols.com
About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.