Job Title: Technical Trainer / Instructional Designer
Location: Everett, MA 02149 (Hybrid)
Duration: 8 Months | Contract
Position Overview:
"Navitas Partners, LLC" is seeking Technical Trainer / Instructional Designer for an exciting job in Everett, MA.
Design and deliver engaging training (live & virtual) for families, providers, partner agencies, and internal staff.
Develop user-friendly manuals, job aids, e-learning modules, and self-paced content.
Translate technical and fiscal concepts into clear, accessible language.
Apply adult learning principles and ensure accessibility.
Manage ServiceNow tickets and provide Level 1 support.
Collaborate with stakeholders to assess needs and improve training effectiveness.
Utilize Microsoft 365, Zoom, Teams, GoToMeeting, and Articulate.
Experience in technical training or instructional design.
Strong e-learning development (Articulate or similar).
Skilled in content creation, delivery, and user communication.
Experience with diverse or multilingual user populations.
Familiar with ServiceNow and basic fiscal workflows.
Strong presentation, writing, and facilitation skills.
Experience in public benefits, education, or government programs.
Familiarity with CMS, Jira, Agile methodologies, and Scrum facilitation.
About Navitas Partners, LLC certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.