Job Title: Customer Service Associate
Location: Springdale, AR (2469 W. Sunset)
Pay Rate: $21.00/hr
Schedules Available:
Option 1: Saturday – Monday, 7:00 AM – 7:00 PM (occasional optional work on Friday)
Option 2: Wednesday – Friday, 7:00 AM – 7:00 PM (with every other Saturday)
Training Schedule: Monday – Friday, 8:00 AM – 5:00 PM (may include weekend training)
We are seeking a detail-oriented and highly organized Customer Service Associate (CSA) to serve as the primary point of contact between the Supply Chain team and external customers. The CSA will manage relationships with carriers, customers, and sales teams, ensuring efficient communication and issue resolution. This role requires strong logistics knowledge, the ability to handle 300+ emails daily, and proficiency with multiple scheduling and dispatch systems.
Act as liaison between Supply Chain and external customers.
Review and analyze incoming emails, providing prompt and effective solutions.
Use dispatch and scheduling systems such as TES, LME, FOUR KITES, OTR, RETAILIX, RETAIL LINK, UNFI, and ONE NETWORK.
Maintain thorough knowledge of organizational policies, procedures, and applications.
Understand customer operations, business needs, and organizational structures.
Develop cost-effective and innovative solutions to optimize deliveries.
Ensure accuracy and timeliness in product deliveries.
Collaborate with internal teams to resolve conflicts and improve customer satisfaction.
Education:
Bachelor’s degree in Transportation, Logistics, or related field, OR equivalent work experience.
Experience:
1–3 years of experience in transportation or logistics (general customer service experience alone is not sufficient).
Technical Skills:
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Ability to manage a high volume of daily emails effectively.
Communication Skills:
Strong written and verbal communication.
Skilled in conflict resolution, negotiation, and problem-solving.
Soft Skills:
Ability to multi-task and work under pressure.