Job Title: Sr. Avaya Programmer
Location: Phoenix, AZ 85003
Duration: 6+ Months Contract
Work Type: Onsite
We are seeking a Telecommunications Analyst who will serve as the primary liaison between internal teams and external network vendors (e.g., Avaya) to resolve high-level technical issues. The role includes managing and maintaining telecommunications systems, troubleshooting, and supporting strategic telecom initiatives including upgrades and emergency operations.
Serve as the lead point of contact between internal stakeholders and network vendors for escalated technical support.
Perform management studies and contribute to special projects aimed at improving telecom systems and infrastructure.
Coordinate with other departments to ensure robust and compliant voice communications systems.
Prepare documentation, reports, and technical correspondence for stakeholders.
Diagnose and resolve hardware and software issues related to telecom systems.
Respond to service tickets and emergency calls, including after-hours situations as needed.
Analyze, install, configure, and test new or upgraded telecommunications solutions.
Maintain detailed records including equipment maintenance logs, inventory, and system documentation.
Compile technical manuals and prepare statistical usage and performance reports.
Represent the telecom function in internal and external technical meetings.
Minimum 5 years of experience in telecommunications or voice communications roles.
Hands-on experience in Avaya system programming including System Manager/Session Manager.
Strong understanding of telecommunications protocols, infrastructure, and equipment.
Experience with documenting telecom architecture, support logs, and upgrade plans.
Willingness to support off-hour emergencies or escalations.
Avaya Programming Certification.
Experience with Cisco voice systems (certification preferred but not required).
Prior experience in public sector, law enforcement, or government agency telecom environments.
Must successfully pass a background check and fingerprint clearance.
May require occasional fieldwork and on-site technical support.