We are seeking an experienced IT Technical Helpdesk Technician (Tier II) to provide advanced support for IT systems and network infrastructure. This role will support day-to-day IT operations, ensure security compliance, manage user access, assist with incident response, and contribute to the ongoing stability and security of the organization’s technology environment.
Provide Tier I and Tier II helpdesk support; resolve hardware/software issues.
Maintain and monitor network infrastructure, firewalls, servers, Office 365, SQL databases, and backup systems.
Manage Active Directory, user accounts, group policies, and file permissions.
Support and secure systems including POS systems, anti-virus platforms, and email filtering technologies.
Ensure compliance with internal and external IT/security audits and state IT policies.
Assist in IT procurement, planning, and budgeting processes.
Implement and maintain data backup and security policies.
Provide AV support and maintain peripheral IT devices.
Collaborate with other departments to optimize IT operations.
Perform other duties as assigned.
2+ years of Audio/Visual support experience
2+ years of IT network experience
2+ years of helpdesk support (Tier I & Tier II)
2+ years of experience managing user accounts, network resources, and peripheral devices
Strong knowledge of IT operations, backup systems, and security best practices
Project management experience