Junior Business Analyst - JBA25-26157

Job Title: Junior Business Analyst
Location: Hybrid (Remote + On-site in Harrisburg, PA)
Duration: Long-term Contract
Department: Child Welfare Systems

Overview:
Seeking an experienced Business Analyst to support the transition from legacy child welfare systems to a new Statewide Case Management System (CW CM). This role supports ongoing system/data functions and user acceptance testing (UAT) as part of a major state modernization initiative.

Key Responsibilities:

• Manage system enhancements, defects, and data quality issues
• Gather and document user requirements and test cases
• Lead and support UAT and deployment activities
• Collaborate with stakeholders across county/state offices
• Assist with data cleanup, conversion, and compliance reporting
• Prepare documentation, reports, and presentations
• Log issues in ServiceNow; track items in Azure DevOps/TFS

Requirements:

• 7+ years of Business Analyst experience
• Strong experience with requirements gathering, UAT, and SDLC
• Excellent communication and documentation skills
• Proficient with Microsoft Office Suite, Azure DevOps/TFS, and MTM
• Ability to travel (10–20%) to local counties and regional offices
• Must pass PA criminal background and child abuse clearances

Preferred:

• 2+ years in child welfare, human services, or government IT
• IIBA Certification (CBAP, CCBA)
• Knowledge of federal reporting systems (e.g., AFCARS, Title IV-E)