Job Title: Workstation Specialist – IT Support (District 7)
Location: 100% Onsite – Harrisburg, PA 17104
Type: Contract
We are seeking a skilled Workstation Specialist to support IT operations in a fast-paced government environment. The specialist will provide Tier 2 support for workstations, laptops, Macs, and peripherals, ensuring compliance, functionality, and responsiveness across District 7 facilities. This role requires occasional travel to local Driver and Photo License Centers, so a valid driver’s license and local residency are required.
Monitor and resolve incidents using Remedy or similar ticketing systems.
Ensure device compliance through SCCM, including OS and application troubleshooting.
Install, configure, and support PC hardware, software, and peripherals (printers, scanners, docking stations, etc.).
Troubleshoot and support LAN/WAN, TCP/IP, Active Directory, and RDP environments.
Perform premise cabling (Cat5e/Cat6 installation and terminations).
Maintain detailed documentation of technical procedures and resolutions.
Collaborate with teams including SCCM, Security, and Service Desk for escalated issues.
Lead equipment deployments, testing initiatives, and contingency planning.
Provide on-site technical support to District 7 Driver License Centers.
Local to Harrisburg, PA (must specify in application).
Valid Driver’s License (travel required within District 7).
3+ years of hands-on experience in:
End-user support for PCs, laptops, and docking stations in enterprise LAN/WAN settings.
Installation and troubleshooting of multifunction printers.
Incident management via Remedy or comparable ticketing platforms.
Premise cabling (Cat5e/Cat6 termination).
Proficiency in:
Windows OS environments, TCP/IP networking, RDP, and hardware diagnostics.
Clear written and verbal communication.
Following SOPs and multitasking in high-volume support environments.
Familiarity with Cisco VPN routers, Active Directory, Hyena, and SCCM.
Experience creating technical documentation.
Background in leading deployments and supporting IT project initiatives.