Job Title: System Administrator
Location: Harrisburg, PA
Duration: 2 Months (Possible Extension)
Work Arrangement: On-Site or Hybrid
A leading public sector organization in Harrisburg, PA, is seeking a skilled System Administrator for a short-term engagement with potential for extension. The ideal candidate will provide technical leadership and support for hosted applications and services across multiple infrastructure environments, including Managed Services, Co-Location, Cloud, and Data Centers. This role involves client interaction, technical documentation, process improvement, and coordination with various internal IT teams.
Manage documentation and support activities for hosted applications in diverse environments: Managed Services (MS), Managed Services Lite (MSL), Co-Location (Colo), Cloud, and Secondary Data Center (SDC).
Act as liaison and service coordinator between internal departments and external stakeholders.
Conduct and document technical requirement-gathering meetings for integration and migration projects.
Create and maintain technical contact lists, service proposals, and cost models for hardware, software, and service requirements.
Verify compliance with internal IT standards, security policies, and best practices.
Use ServiceNow to manage service requests and technical change management activities.
Prepare and maintain project documentation, reports, status updates, and operational metrics.
Lead and support process improvement initiatives to optimize the service request lifecycle.
Provide consultative support on technical and cost planning for future IT budgets.
Minimum 2 years of experience in an IT environment or similar technical role.
Proficiency with hosted infrastructure services (MS, MSL, Colo, Cloud, SDC).
Strong understanding of server/storage sizing, licensing, and infrastructure planning.
Experience with ITSM tools such as ServiceNow.
Ability to create comprehensive solution proposals and cost models.
Skilled in project documentation, reporting, and status tracking.
Proven experience in requirements gathering, customer engagement, and technical consultations.
Experience managing change requests in enterprise environments.
Familiarity with enterprise IT policies, risk assessment, and compliance tracking.
ITIL v4 Certification highly preferred.
Experience in public sector or enterprise IT environments.