Job Title: Endpoint Support Technician
Location: Sacramento, CA (Onsite)
Duration: 14 Months
Position Overview:
We are seeking experienced Endpoint Support Technicians to provide IT operational support, including hardware and software troubleshooting, lifecycle replacement services, and assistance with a Windows 11 deployment initiative. This position offers a flexible part-time schedule and is ideal for candidates with strong technical skills and the ability to work independently.
Provide onsite technology support across multiple office locations
Assist with Windows 11 lifecycle deployments and related support
Perform hardware/software inventory and lifecycle replacement services
Diagnose and resolve technical issues with computer systems and peripherals
Support conference room technologies and executive/board meetings
Utilize ServiceNow for task management and ticket resolution
Drive between local office locations as needed (personal vehicle required)
Maintain documentation and follow standard operating procedures
Experience with PC hardware, Microsoft Windows OS, and peripheral equipment in a networked environment
Ability to work independently and collaboratively within a team
Strong problem-solving and communication skills
Ability to lift up to 50 lbs and perform physical IT support tasks
Willingness to undergo a fitness-for-duty medical screening if required
Availability to work onsite; some remote work may be permitted
CompTIA A+ Certification or equivalent technical credential
Previous experience with enterprise-wide operating system upgrades and IT lifecycle replacements
Familiarity with ServiceNow or other ticketing systems
Experience supporting audio/visual and conference room setups