Job Title: Patient Services Representative
Location: New York, NY 10029
Schedule: Monday – Friday, 9:00 AM – 5:00 PM (37.5 hours per week)
Contract Duration: 3+ Months
Pay Rate: $21.25/Hour
Seeking a Patient Services Representative to support front desk operations in a healthcare setting. This role involves scheduling appointments, processing patient registrations, handling payments, and ensuring a smooth patient experience. The ideal candidate will have strong communication skills, attention to detail, and experience with medical billing and insurance requirements.
Schedule and confirm patient appointments in IDX and Eagle systems.
Perform full patient registration, ensuring accuracy of clinical, financial, and demographic information.
Process payments, including co-pays and hospital charges, and reconcile deposits daily.
Verify insurance eligibility and manage managed care referrals.
Enter ICD-9-CM and CPT-4 codes into the system for billing and record-keeping.
Assist patients with directions, transportation arrangements, and general inquiries.
Maintain effective communication with patients, families, and healthcare teams.
Monitor patient flow in the waiting room and proactively resolve registration and processing issues.
Perform clerical tasks such as sorting mail, pulling lab results, and batching encounter forms.
Train and orient new or floating staff as needed.
High School Diploma or Equivalent (Required).
Strong knowledge of medical terminology.
Basic understanding of CPT-4 and ICD-9-CM coding.
Ability to type 25–35 words per minute with accuracy.
Experience conducting patient financial interviews and collecting payments.
Familiarity with managed care and commercial insurance guidelines.
Strong multitasking skills and ability to remain calm under pressure.