Job Title: Business Analyst
Location: NYC, NY
Mandatory Requirements:
Must work in the NYC area (onsite position requires commuting or relocation to NYC)
Must have prior experience working with NYC agencies
Project Description: A multi-year software development and business process transformation project aimed at increasing housing stability for low-income New Yorkers. This system serves as the record for the CityFHEPS program and is used by DHS and HRA's contracted service providers to submit rental assistance applications of all types to DSS. It also includes a public-facing portal for landlords to view rent payments, keep payment information up to date, and consolidates landlord, property, and rent-related payment information across all DSS programs that issue rent payments.
Tasks & Duties:
General support to the BPI Project Director and agency staff
Schedule meetings as requested
Provide expertise in Azure to assist with finding requirements documentation when needed (e.g., for creation of training materials, to answer stakeholder questions)
Provide access to the UAT environment when needed (e.g., for program testers or the training team)
Ensure all deadlines are met to keep development on track
Manage defects in Azure
Run the 3x weekly defect meeting to review the defect board, discuss defects, and determine priority and severity
Document defect severity, priority, and planned release in Azure
Coordinate with ITS to send out monthly notifications of known defects with workarounds
Maintain the defect dashboard to share with agency leadership
Coordinate defect re-test sessions with the vendor, ITS, BPI, and EPMO
Manage enhancements
Add enhancement tickets to the project backlog in Azure
Work with BPI, EPMO, and program to assign priority levels to new enhancements and add details/descriptions for the vendor and ITS
Coordinate with BPI staff and project staff to review and provide comments on user stories written for the system
Track and maintain all comments added by BPI, EPMO, and program to the detailed requirements and document BPI and ITS signoff on each user story
Monitor the Azure board for updates to requirements from ITS in response to comments
Maintain version control to ensure all comments from business stakeholders and responses to the vendor or ITS are maintained in requirements documentation
Manage User Acceptance Testing
Coordinate with vendor and ITS to schedule UAT with BPI, EPMO, and program testers
Develop test scenarios, ensuring they are complete based on acceptance criteria
Run UAT sessions, changing user roles for different workflows, ensuring each step of testing is followed, taking screenshots to demonstrate scenario/requirement pass or fail
Update tickets in Azure after UAT to record pass or fail
Support the Level 2 Help Desk Team/Project Management
Attend the daily L2 defect triage meeting and provide guidance to ITS CurRent help desk staff
Assist in determining which tickets require escalation to L3, data fixes, or training issues
Track project action items across BPI, ITS, and vendor
Track project risks
Run the bi-weekly program update meeting where action items and risks are discussed
Required Skills:
Minimum 4 years of experience in Business Analysis tools such as Azure, JIRA, Balsamiq, and MS Visio
Minimum 4 years of experience working and coordinating with both program/business and technical teams in documenting business and functional requirements
Minimum 4 years of experience overseeing project deliverables
Minimum 4 years of experience working on the software development lifecycle