Logistics Operations Coordinator
General Summary & Scope
• Serve as the primary contact for contracted carriers, retail stores, and distribution centers.
• Perform daily tracking and tracing of carriers.
• Proactively follow up as needed to ensure optimal service results.
• Communicate any potential service failures to relevant parties (i.e., supervisor, carrier, store).
• Follow up with stores to ensure specialized deliveries occur as scheduled.
• Tender outbound loads to contracted carriers through TMS (E2Open) as necessary.
• Generate various intermediate-to-advanced reports using Microsoft Excel.
• Audit carrier and delivery schedules for accuracy.
• Answer customer service hotline and troubleshoot issues as needed.
• Perform other tasks and responsibilities as requested.