Job Title: Customer Support Analyst (Entry Level)
Location: Lake City, FL 32025
Duration: 12 months
Scope of Services:
The role involves providing software and hardware support. Responsibilities include offering technical advice, guidance, and informal training to customers using hardware and software programs. The technician will troubleshoot and restore routine technical service and equipment issues by analyzing, identifying, and diagnosing faults using established processes. Duties also involve performing root cause analysis, developing checklists for common problems, recommending procedures for problem prevention, and maintaining a knowledge database to enhance problem resolution quality. The role requires working collaboratively in a team setting and assisting others with calls.
Education: Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
Experience:
Typically requires 2 to 5 years of IT work experience with demonstrated knowledge of basic to moderately complex hardware and software products and troubleshooting skills.
Primary Job Duties/Tasks:
Job Specific Knowledge, Skills, and Abilities (KSAs):
Personal Attributes: