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> Help Desk Support Specialist - HEDESANlSTRE
Help Desk Support Specialist - HEDESANlSTRE
Healthcare - Tyson - Indianapolis, IN
Indianapolis, Indiana
Locations: Indianapolis, Bakersfield, Oakland, Minneapolis
Last Day to Apply: September 06, 2024
Title: Help Desk Support Specialist
Responsibilities:
Manage incoming help requests from users via phone and email in a professional manner.
Document user information and the nature of their issues.
Prioritize and schedule support requests, escalating to experienced staff when necessary.
Maintain records of the help desk support process and resolutions.
Use online resources to support troubleshooting and issue resolution.
Must have knowledge and experience:
Dell and VMware product expertise.
Experience with incident response.
Security experience.
Willing to travel to client locations on short notice.
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