Help Desk Support Specialist - HEDESANlSTRE


Healthcare - Tyson - Indianapolis, IN
Indianapolis, Indiana
Locations: Indianapolis, Bakersfield, Oakland, Minneapolis

Last Day to Apply: September 06, 2024

Title: Help Desk Support Specialist

Responsibilities:

  • Manage incoming help requests from users via phone and email in a professional manner.
  • Document user information and the nature of their issues.
  • Prioritize and schedule support requests, escalating to experienced staff when necessary.
  • Maintain records of the help desk support process and resolutions.
  • Use online resources to support troubleshooting and issue resolution.

Must have knowledge and experience:

  • Dell and VMware product expertise.
  • Experience with incident response.
  • Security experience.
  • Willing to travel to client locations on short notice.

 

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