Technical Assistance Coordinator - HPDKANLOS

Technical Assistance Coordinator

Responsibilities:

• Field technical support requests from users via phone and email, providing prompt assistance.
• Record user details and problem descriptions accurately.
• Manage and prioritize support tickets, escalating complex issues as needed.
• Document the support process, including all decisions and actions taken.
• Access and utilize online resources for software and driver updates.

Must have knowledge and experience:

• Knowledge of Dell and VMware products.
• Incident response experience.
• Background in security.
• Ability to travel to client locations as required.