Healthcare - Upstate NY - Brockport, NY
Brockport, New York
Locations: Brockport, Miami Lakes, Pine Hills
Last Day to Apply:
August 07, 2024
Ttile: ERP Systems Support Specialist
General Characteristics:
Serves as single point-of-contact for end-users after Power Users have assisted end-users.
Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer. Escalates Tier 2 problems to appropriate support (e.g., technical experts or process experts).
Maintains history reports, identifies and addresses re-occurring problems, and assists in the development and execution of ERP and business process best practices across the organization.
Performs basic fixes and data maintenance. May develop on-line help and update systems support help scripts.
This position is very similar in responsibilities and tasks to a help desk position, but the impact to the organization due to errors is more significant.
This position requires more advanced training than a similar help desk position.
Dimensions Education:
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or another related field.
Or equivalent work experience.
Experience:
A minimum of 3 years of business and/or ERP experience.
Complexity:
Intermediate professional level role.
Works on multiple projects as a project team member, occasionally as a technical leader.
Works on small to large, complex projects that require increased skill in multiple technical environments and knowledge of a specific business area.
