Job Title: Systems Analyst
Duration: 6+ Months
Location: Austin, Texas 78751
Work Arrangement: Telework (Remote)
Job Description:
We are seeking an experienced Systems Analyst to oversee data center services providers and manage critical infrastructure operations in a 24/7 environment. The ideal candidate will have a strong background in overseeing and maintaining infrastructure, security, and operations for data centers, as well as experience in managing teams and collaborating with service providers.
Key Responsibilities:
Oversee data center services providers for compute and storage, ensuring they support 24/7 environments. Manage infrastructure and operations resources effectively.
Set goals and objectives for maintaining infrastructure, security, and operations in line with business needs.
Lead technical implementation efforts, managing the scheduling of tasks, assessing problems, and communicating updates to management. Ensure infrastructure changes are properly overseen.
Provide high-level technical expertise and a comprehensive understanding of data center operations to support critical functions.
Lead, plan, and assign work for teams supporting server support, physical databases, and applications.
Assist the IT manager with the oversight of two data center service providers responsible for computing, security, and storage components.
Collaborate with data center service providers and systems architects to develop a technology roadmap and set strategic paths for infrastructure and operations.
Oversee environment expansion, migrations, and modernizations for storage, compute, network, and application systems. Stay current with industry trends, particularly in cloud technologies, and integrate this knowledge into internal systems.
Lead and manage multiple audits annually. Take charge of major operations projects, including data center hardware migrations and software upgrades.
Review legislative and business requirements for impact on TIERS (Texas Integrated Eligibility Redesign System) and participate in change control activities.
Review and approve operations documentation, including the security plan, disaster recovery plan, operational procedures, and monthly maintenance plan.
Provide technical expertise as a member of the operations management team, contributing to ecosystem changes such as new technology designs, security events, and root cause analyses of severe events.
Provide 24/7 on-call support as needed.
Required Qualifications:
A minimum of 8 years of experience overseeing data center services providers for compute and storage in 24/7 environments.
At least 8 years of experience establishing goals and objectives for maintaining infrastructure, security, and operations.
Strong technical implementation experience, including problem assessment, scheduling, and managing infrastructure changes.
In-depth knowledge of data center operations and a comprehensive understanding of supporting critical functions.
Proven experience leading and managing server support, physical database, and application teams.
Experience working closely with data center service providers and systems architects to develop technology roadmaps and strategies.
Proven expertise in overseeing environment expansion, migrations, and modernizations for storage, compute, network, and application systems.
Ability to stay current with industry trends, particularly regarding cloud technologies, and apply this knowledge to internal systems.
Experience managing audits and leading major operations projects, including hardware and software upgrades.
Ability to review and approve critical operations documentation, including security plans, disaster recovery plans, operational procedures, and maintenance plans.
Experience in providing technical expertise and contributing to the analysis of security events and root cause analysis of severe events.
Proven experience with 24/7 on-call support.
Preferred Qualifications:
5 years of experience with DevOps and DevOps tools.
4 years of experience delivering technical training in cloud-based technologies.
4 years of experience with ITIL and ticketing systems such as Remedy and ServiceNow.
3 years of experience managing Archer GRC.