Job Title: Emergency Communications Engineer
Location: Brooklyn, NY
Duration: 12 Months (Contract)
Job Overview:
We are seeking an experienced Emergency Communications Engineer to support the technologies and infrastructure that facilitate 911 and emergency response services for the public. Reporting to the Director of Emergency Communications, this role is critical to ensuring reliable communication systems and services throughout the region.
Key Responsibilities:
Oversee vendors supporting emergency communications and telecommunications infrastructure
Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers
Deploy and support network infrastructure including racking, cabling, and configuration
Provide technical support for E911 and NG911 telephony systems
Manage services related to Text-to-911 (SMS, MMS, RTT)
Oversee ESInet systems and vendor-managed services
Support public safety unified communications systems
Provide technical expertise for emergency point-to-point, telematics, and third-party 911 communications
Triage and investigate infrastructure and communication failures; identify root cause and implement resolutions
Manage testing within 911 lab environments, validate test cases and outcomes
Maintain accurate records and manage emergency communication technology assets
Required Qualifications:
Minimum 8 years of experience in a data center or field support role
At least 8 years of experience in network support and LAN/WAN troubleshooting
Strong background in communication routing, including Wireline, Wireless, and VoIP
Proficiency in documentation tools (Excel, Visio, Word, etc.)
Solid understanding of networking hardware, topologies, and telecommunication cabling standards
Experience with LEC circuit termination and activation
Physically capable of supporting on-site tasks including cabling and hardware setup
Willingness to travel locally within NYC and support on-call/weekend work as needed
Bachelor’s degree in Computer Science or a related field
Excellent verbal, written, and interpersonal communication skills
Preferred Technical Expertise:
E911 and NG911 infrastructure, including call routing and location-based services
DMS and ACD systems, ANI/ALI services, and 911 call handling platforms
Public safety radio systems (P25 conventional/trunked networks)
SMS, RTT, TCC routing, and aggregation knowledge
GIS and spatial location identification systems